Terms of service
Store Basics and Product Information
Softline Studio offers an archival New Balance assortment shaped for collectors and everyday streetwear wearers, covering heritage runners, trail-inspired models and collaborations.
The store serves shoppers in the following markets.
CA, US
Product descriptions and prices are displayed on the product pages. Shipping and returns are governed by the policies linked on this store. Please contact us with questions before placing an order.
Reviewing the linked shipping and returns information before ordering helps set expectations for delivery and for options if a pair is not suitable.
Ordering, Website Use and Resolving Questions
Accurate order details and lawful use of the site support smooth processing, while assortment details and availability can evolve as archival stock changes.
The store must be used lawfully with accurate order and contact information. Orders should only be placed with legal capacity or appropriate authorization. Fraud, checkout misuse, interference with the website or infringement of another person's rights are prohibited. Product information and availability may change; information relevant to an existing order remains governed by the agreement for that order. If a material price or description error affects an order, contact will be made before substitution or a different charge, with cancellation and a refund offered if no agreed resolution is possible. Viewing the website grants no permission to reuse protected text, images, branding or third-party material beyond what the rights holder or law allows. Linked third-party services have their own terms and their presence creates no extra warranty. Handling of personal information is explained in the privacy policy. Term changes apply prospectively and do not remove rights attached to an existing order. Nothing excludes mandatory consumer rights or limits a remedy that cannot lawfully be limited. For a dispute, get in touch so the order can be reviewed and a practical resolution sought.
If a question or dispute arises about an order, writing to the store allows the details to be reviewed and a practical outcome to be sought.
Cancellation and Changes Before Dispatch
Early requests to amend an item, correct an address or cancel are handled while the order remains undispatched and a change is still possible, since options narrow once a parcel leaves the store.
If you need to cancel, amend an item or fix the delivery address, email as soon as possible. A requested change can only be made while the order is still undispatched and the change remains possible, and sending a request does not by itself confirm it. Where cancellation is confirmed before dispatch, the cancelled goods plus any shipping charge relating solely to them are refunded. After dispatch, a standard return is handled under the return policy. Rights relating to dispatch delays or other mandatory cancellation rights are unaffected.
After dispatch an ordinary return follows the return policy, while rights connected with delays remain available alongside that route.
Shipping policy · Return and refund policy · Contact us · Frequently asked questions