Contact us
Reaching the Archival Sneaker Store
Softline Studio curates archival New Balance sneakers for collectors and everyday streetwear wearers, with an emphasis on heritage runners and trail-inspired designs.
Email is the direct way to reach the store with questions about models, availability or an existing order.
Helpful Details to Include in Your Enquiry
When you write, mentioning the model name and colourway alongside your order reference where you have one helps match the message to the right order.
A short description of the question or issue, with relevant dates, keeps the exchange clear and easier to review.
A reply is aimed for within 2 business days. That is a service target, not a guaranteed deadline, and complex enquiries may take longer. If no reply has been received, check spam and follow up within the same email conversation.
Listed Address and When to Send a Message
You can prepare and send a message whenever it suits you, and each enquiry is reviewed in turn as part of regular store correspondence.
Contact is by email. No fixed customer-service hours or continuous live support are advertised. Messages may be sent at any time and are handled as reviewed.
The following is presented as the listed address for the store.
3339 Foothill Rd, Ventura CA 93003, United States