Refund policy
Return Window Counted From Delivery
Choosing archival sneakers often involves checking fit and appearance at home after the box arrives, so the timing for considering a return is tied to delivery of each item.
Return or refund requests may be made within 30 days.
Each item has a return request window that starts on delivery and runs for 30 calendar days after delivery. The deadline applies to contacting the store, not to arrival of the parcel back. This change-of-mind window does not limit rights for faulty, damaged or incorrectly supplied goods.
This approach gives a clear starting point when items in one order arrive separately, while preserving rights that apply to faulty or incorrectly supplied goods.
How to Request a Return
A return begins with an email so the order can be identified and the correct destination for the parcel can be confirmed before anything is posted.
For correspondence about your return, use the store email address.
To start a return, email with the order reference or other proof of purchase, the item to be returned and the reason. Return instructions should be obtained before sending a parcel so the order can be identified and the correct destination confirmed. For damage or an incorrect item photos can help assessment, though a photo is not an absolute condition of a valid claim; contact if one cannot be provided. The return postage receipt should be kept until resolution. Mandatory consumer rights are not overridden by this process.
Keeping the postage receipt until the matter is resolved provides a useful record if a delivery query arises.
Condition and Scope of Ordinary Returns
Keeping returned pairs complete and well packed helps protect materials and cushioning systems while parcels move through the postal network.
A change-of-mind return must be unused, unworn and unwashed, with original tags, accessories and included parts. Where reasonably possible keep the original product packaging and pack the item securely. An order reference or other proof of purchase should be provided. Opening or reasonably inspecting an item does not prevent reporting a defect or incorrect item.
Ordinary returns have no product category automatically excluded, and discounted items are not automatically final sale. Ordinary returns must satisfy the condition requirements. No restocking fee is charged. Rights concerning defective, damaged or incorrectly described goods are unaffected.
Careful at-home inspection remains compatible with reporting a defect or an incorrect item when it is discovered.
Inspection, Refunds and Return Postage
Once a return arrives it is checked before any refund step, and the time for funds to appear then depends on the payment provider as well as store handling.
A returned item is aimed to be inspected with the outcome communicated within 5 business days of receipt. Once approved, a refund will be initiated within 5 business days. Posting to the account is controlled by the payment provider; it often takes a further 5-10 business days but can vary. If a refund has not appeared after that period, contact for a status check. Where applicable law requires a faster refund, that requirement prevails.
Approved refunds go to the original payment method, with store credit substituted only by agreement. For a change-of-mind return the original outbound shipping charge is not refunded unless the law requires it. If a whole order is returned because it was faulty, damaged or incorrectly supplied, the original standard shipping charge is also refunded. For an affected part of an order, any shipping refund is assessed fairly in light of the issue and applicable law. Free outbound shipping has no refundable shipping charge.
The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.
The destination for a return parcel is confirmed through return instructions, with the address below used as the listed address for correspondence about the store.
3339 Foothill Rd, Ventura CA 93003, United States
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