Shipping policy
Preparation, Transit and Shipping Cost
Each order moves through store preparation before carrier transport, so the overall wait reflects both stages rather than a single movement from shelf to door.
Orders are processed within 72 hours.
After handover, the carrier route with sorting and local handling shapes the remainder of the journey.
Estimated transit time: 5–8 business days.
Checkout remains straightforward with no additional delivery charge added to the price of the pair.
Free shipping.
Where Orders Are Delivered and How Charges Work
Delivery is focused on nearby North American markets, so confirming coverage before choosing a collaboration or everyday pair helps planning.
Shipping destinations: CA, US.
The checkout total is the amount charged by the store. Any taxes collected must be shown before payment. For cross-border shipment, import duties, import taxes and carrier customs-clearance charges are the recipient's responsibility only where disclosed before purchase and not already collected at checkout. Customs or the carrier may collect such disclosed charges. No undisclosed fees are added after an order is placed. If an unexpected payment request is received, get in touch so it can be clarified.
Where a cross-border charge applies under a disclosed arrangement, it is handled as described before payment or through the disclosed collection route.
Following Your Parcel by Email
When carrier information is available it is shared by email, and the same channel can be used to request the latest available shipment information.
Where the carrier supplies a tracking reference, the available reference and tracking instructions will be shared by email. The latest available shipment information can also be requested by email with the order reference. A carrier scan may take time to appear, so absence of a new scan alone does not establish loss. Availability of tracking depends on the shipping service and is not guaranteed for every parcel.
Including your order reference when you write helps match the enquiry to the correct shipment.
Delays, Lost or Damaged Parcels and Address Mistakes
Even with careful preparation a dispatch date can shift, a scan can stall or a box can arrive damaged, so the store investigates such cases with the carrier and discusses a suitable outcome.
Where dispatch cannot occur within the promised processing time, you will be notified with either the revised date or an explanation that it is not yet known, and given a choice to wait or cancel the unshipped goods for a prompt full refund including related shipping charges. Consent to further delay will be obtained where required; if required consent is not given, the unshipped goods will be cancelled and refunded promptly. If a parcel is late after dispatch, seems lost or arrives damaged, email so the matter can be investigated with the carrier and an appropriate replacement or refund arranged; a carrier investigation does not remove mandatory rights. Visible damage should be reported promptly, any packaging still held should be kept, and helpful photos shared if possible. For an incorrect address contact immediately; after dispatch correction or redirection may be impossible. Available options will be discussed and agreement obtained before any optional redelivery charge. No automatic forfeiture of payment is imposed for an address error.
Prompt reporting with retained packaging and helpful photos where possible supports a smoother review, while address corrections are addressed according to what remains possible.
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